Privacy Policy
We are responsible for the processing and storage of personal information of users of the Edhelp.me platform services, as well as visitors to the website https://edhelp.me and other project sites (hereinafter "site", "sites"). This document was created for the purpose of defining, regulating, and protecting the Personal Information of users of Edhelp.me platform services and sites and their visitors/users.
Personal information - any information about a person that allows to directly or indirectly identify that person, including personal data, in the sense of the legislation on the protection of personal data. In addition, in this document, we describe in detail the ways and means of collecting and processing your personal information.
In this Privacy Policy, references to "we", "us" or "our" (or words of similar meaning) refer to Avalon soft Ltd., the company that processes your personal data and interacts with you.
References to "you", "your" mean our customer, the person whose personal information we collect, use and process. It may refer to anyone who may contact us about the Services or otherwise interact with us.
1. What information we collected and why?
Personal information submitted to us through the Edhelp.me platform/sites will be used for the purposes specified in this Policy or on the relevant pages of the Edhelp.me platform/sites.
Information you provide to us. We collect and process the following information: name, surname, and patronymic of the user (client), postal address, e-mail address, and telephone, as well as information about your computer and about your visit and use of the Edhelp.me platform/sites ( including your IP address, geographic location, browser type, and version, operating system, duration of visit, number of page views and web navigation). We only collect data that you voluntarily provide to us. You have the right not to provide us with this information, but in this case, our Edhelp.me platform/sites and services may not work properly or some of their functionality may be unavailable.
In addition, when you visit our Edhelp.me platform/sites, we may receive certain information about you automatically. Such information may include: your IP address, information about your computer/mobile device operating system and browser type, your device type, the unique device identifier (UDID) or mobile equipment identifier (MEID) of your mobile device, website addresses, which has included a link about us and information about the pages you have visited on our Edhelp.me platform/sites.
We may use the specified information for management, technical maintaining and configuring our Edhelp.me platform/sites and services.
2. Method and place of processing of personal information
Processing method
Processing of personal information is carried out using computers and (or) automation tools in accordance with organizational procedures and methods that correspond to the purposes of data collection. In some cases, the personal information that has been collected may be accessible to certain categories of our responsible persons related to ensuring the operation of the site (for example, administration, sales department, marketing department, call center, legal department, system administrators), or third parties organizations (such as third-party technical service providers, postal organizations, hosting service providers, information technology companies, communication services) to whom we entrust, where necessary, to perform the functions of a Data Processor. You can request a list of the specified persons from us.
Place of data processing
The data is processed at our operational offices and at any other location where the processing parties are located. For additional information, please contact us (data operator and database owner).
3. Use of personal information
For the purpose of providing services (interaction within the framework of concluded contracts), your personal information may be used and processed within the Edhelp.me platform/sites. Any use of your personal information within the Edhelp.me platform/sites is subject to this Privacy Policy. From time to time, we may send you communications containing marketing and promotional information about our products and services, promotional offers, etc. If you do not give us written consent to receive such communications, we will not send them.
We have the right to engage other companies to organize advertising campaigns for the provision of services. These companies may also access some of your personal information only to the extent necessary to provide the services, and they may not use it for any other purpose.We do not sell, transfer or disclose personal information of customers and site users to third parties outside of the Edhelp.me platform/sites.
After receiving the data entered by you, it is transferred for storage in remote Cloud media and cannot be used by the Service Provider without your written consent. Cloud media for this Policy are secure cloud data storage facilities where data is stored on multiple networked servers around the world.
We may share confidential information and personal data with third parties on your direct instructions (for example, for the purpose of integration platforms with other services). In this case, we are not responsible for the preservation of such data and can guarantee compliance with the special regime of such information.
We also reserve the right to use and disclose any information about you, in cases expressly established by law, or regulatory act, for the purpose of protecting the integrity of our services and the protection of rights or for the purpose of facilitating law enforcement agencies in investigating crimes and ensuring public safety.
4. Protection of personal information
We take all commercially reasonable measures to prevent unauthorized access to personal information and data obtained in the process of using the sites/platform or the services of the sites/platform. We are committed to protecting your personal data, but we encourage you to take all available precautions to protect your personal data in transit. To do this, change passwords more often, use combinations of letters and numbers, and use a secure browser.
We use exclusively safe and secure resources for storing confidential information and personal data, including Cloud media.
5. Information access
You are in full control of all personal information you provide to us. You have the right to clarify or change the personal information we have received from you, or to change your preferences for receiving advertising and marketing information from us and our partners. You can ask us to delete all information collected about you at any time (right to be forgotten). To do so, send us an email or letter to the address below.
6. Compliance with the GENERAL DATA PROTECTION REGULATION
We comply with the ISO 9001 and General Data Protection Regulation standards when working with personal data and confidential information. We do not use personal data for purposes other than those described in this Privacy Policy and the license agreement for the right to use the Edhelp.me platform/offer on the sites.
We clearly identify the personal data received. We monitor the availability of consent to receive and process personal data; we provide the possibility of complete deletion of personal data; we depersonalize the data for their further use; we guarantee compliance with GDPR regulations of all entities that have access to personal data; we do not receive or process personal data on ethnic or national affiliation, philosophical, religious or political views, medical and other data with a special access and storage regime.
7. Directed (targeted) advertising
We use cookies, Google Remarketing Tag, Facebook Pixel, and others advertising technologies to send you advertisements tailored to your individual interests and preferences. This section of the Privacy Policy provides additional information on this matter.
You may see personalized advertising from the Edhelp.me platform/sites on the Internet based on your interests. This data gives us the opportunity to customize the appeal to the user and the customer, taking into account his demographic interests, as well as to use contextual advertising and personalize the service offer. We use this information to display advertisements that may be of interest to you. This process helps us evaluate the effectiveness of marketing tools and advertising campaigns.
Please note that even if you disable this option, you will still see advertisements on the Internet, but one that will not be targeted to your individual interests.
8. Links to other sites
If you visit third-party sites that are not maintained by us, by going to the link posted on our site, you need to familiarize yourself with their privacy conditions and other operating principles. We are not responsible for the privacy policies and data collection practices of other companies, and any information you provide to such companies is collected by them in accordance with their Privacy Policy.
9. Making changes in the Privacy Policy
We have the right to make changes to this Policy at any time by posting a new version on the platform Edhelp.me and on the website https://edhelp.me. We recommend that you frequently check this page and the last modified date at the top of the page.
If you do not agree with any changes made in the Policy, you must stop using the Edhelp.me Sites and Platform, as well as the Site Services, and you can request that we delete your personal information. The rules for ensuring the confidentiality of personal data apply to all personal information of users of the platform Edhelp.me and the website https://edhelp.me and other project sites, and customers of the sites that we have, regardless of the method of collection and the method of obtaining it.
Acceptance of this Privacy Policy is mandatory for obtaining the right of access to use the service and is considered voluntary consent to the transfer and processing of personal data and confidential information in accordance with these conditions and the license agreement for the right to use the Edhelp.me online platform or the offer on the sites.
10. Legal information
This Privacy Policy has been prepared to fulfill the obligations stipulated by the General Data Protection Regulation (EU Regulation 2016/679 of April 27, 2016, or GDPR — General Data Protection Regulation).Note for Users of Ukraine: The privacy policy complies with the requirements of the legislation of Ukraine regarding the protection of personal data.
11. Our contacts:
If you have any questions about this Policy, please contact us using one of the following
methods:
[email protected]
Last update 05/11/2021
