Public Agreement
1. Introduction
The use of the Edhelp.me platform, the website https://edhelp.me and other project sites (hereinafter the "Site"), as well as the use of products and services offered on the platform and the site (hereinafter the "Services" or "Services") is regulated by the terms of the legal agreement (agreement) between you (site user) and us - the company "Edhelp.me" (hereinafter referred to as "site administration", "us" or "us"). This document describes the main provisions of this agreement, as well as outlines some of its terms.
This agreement on the provision of access to the Edhelp.me platform (hereinafter - the "Agreement") is concluded between Avalon soft Ltd., (hereinafter - "Edhelp.me") and, accordingly, an individual, organization or legal entity that agrees to the terms of this contract (hereinafter referred to as the "User").In addition to the General Terms and Conditions, your contract with Avalon soft Ltd also includes Additional Terms of Service published directly on the product (service) description page or in legal notices applicable to the Services (hereinafter referred to as "Additional Terms").
The General Terms and Conditions and Additional Terms (hereinafter referred to as "TERMS") form a legally binding contract for the provision of Services and use of the site.This Agreement is public and is published on the Internet at https://edhelp.me.
2. Acceptance of the terms and conditions
To be able to use the Services, you must accept the Terms.
To upon acceptance of the Terms of Use of the Edhelp.me Platform Services is prohibited. You can accept the Terms in the following ways: (A) by taking an action that indicates acceptance of the Terms (by clicking on a button, ticking a checkbox or a similar action) on the service order page on the platform/site; or(B) actual use of the Services. In this case, you agree that wewe will consider the fact of using the Services as acceptance of the Terms. By using the project site or the services offered on the site, you accept all of these Terms. If you do not agree with these General Terms and Conditions orAdditional Terms published on the site - leave the site and stop using the Services.
Edhelp.me has the right to unilaterally change these Terms at any time.
3. Subject of the agreement
The subject of the contract is the use of the platform, the site, as well as the Services that we offer on the website https:// and other sites of the Edhelp.me project.Terms of use of the site's services and materials A user can be any person who accepts the Terms and uses the site and Services. To receive paid services, you must have full legal capacity and be a person who has reached the age of 18.
Additional terms and conditions
Because we provide many different services, some of them may have additional terms of use and restrictions. Such terms are set out in the relevant sections of the site, on the pages for ordering services ("information products") or in legal notices sent to you (hereinafter "Additional Terms"). The additional terms are part of your agreement for the provision of services and use of the site concluded with us.We reserve the right to introduce additional terms of use of the site and services, which are mandatory.
4. Price and description of services
The amount of services available to you depends on the conditions of the purchased service package. The Services provided by the Provider include the Employee Learning Management Platform Services and any additional content or features provided by the Provider from time to time.
Prices and cost of services.
The cost of the services you have purchased may be published by us on the product page, on the site, or must be specified in a written legal notice - a notice sent to you at the e-mail address specified during registration or placing an order on the site.
5. Singing of agreement
The procedure for forming and concluding the relevant agreement (agreement) depends on the product (package of services) and payment method you have chosen, as well as on whether you are placing an order for Services for the first time or you already have a user account on the site. Registration on the site, subscription to the mailing list, placing an order and paying for the Services on the site (entering your payment details) are not possible without obtaining your prior consent to this Offer and our Policy privacy (without marking "I have read and accept the Terms of Service and the Privacy Policy" in the appropriate check box under the data collection form.
The moment of concluding the contractBy visiting the site and using the free materials and services posted in the open sections of the site, you enter into a Content License Agreement with us. Edhelp.me grants you a non-exclusive, non-sublicensing, feedback license for Edhelp.me services, which extends to the territory of all countries of the world, to the use of content and courses, on the terms and conditions set forth in this Agreement, and for the term of the Agreement exclusively by types (methods) of use provided technically by the Edhelp.me platform and within the Edhelp.me platform.
The parties are aware that your use of content and courses on the Edhelp.me platform can be both free and paid. Thus, the license referred to in this paragraph can also be, respectively, either free of charge or paid (in the amount of the payment for the services of access to the relevant content and courses). In the case of paying for an order without using electronic payment systems, the Agreement with you is considered concluded at the time of your payment of the invoice (or electronic invoice) issued by us.
Correction of input errorsWhen registering on our website or ordering services, you can at any time interrupt the purchase process and correct input errors until the registration or order process is completed - payment for services, etc.You can also always contact us and report input errors.
6. Terms of service provision
Any services / prepaid service packages that can be purchased on the site may be offered for a certain period (have a fixed period of service provision). In this case, after the expiration of the specified period, the provision of services will stop automatically, at the end of the specified period of service provision; no action on your part to terminate the Services is required.
7. Payment conditions
Withdrawal of funds
In the case of purchasing a package of services on the website, at the time of placing the order (successfully entering the payment details into the frame of the payment system), the amount of the cost of the ordered services is debited once. Edhelp.me draws your attention that we do not collect and do not process any banking and/or financial information related to your purchase of the package of services according to the selected tariff, all payments are made by you through the web interfaces of financial institutions that have the right to provide relevant services.
Non-fulfillment of payment obligationsWe reserve the right to make claims regarding the violation of the established payment terms for services. In case of impossibility of debiting funds from your payment card or the next payment, we have the right not to start the provision of Services or to suspend their provision until the moment of their proper payment.
8. Payment method
You can familiarize yourself with the available payment methods for our services on the website. In the event that we pay additional fees or incur other costs as a result of a payment rejection due to your fault (for example, insufficient funds on the card; the permissible credit limit on the card has already been exhausted), we reserve the right to additionally debit your card/account for the amount of costs actually incurred by us. We reserve the right, at any moment, at our discretion, to change the method of payment for the goods and/or to refuse the previously offered payment method by offering alternative payment methods.
9. Return policy and transfer of the term of service provision
Cancellation policy
After making an order and paying for it, in each individual case, you have the right to refuse the Services and request a refund. You have the right to refuse paid services by notifying us within the prescribed period. The possibility of a refund depends on the date we receive the refund request, as well as the amount of deductions related to the refund. You understand and agree that if you have already started using the services (accessed one or more classes of the training program or their recordings) during the withdrawal period, we will withhold from the amount you paid the cost of the services actually provided, at the time of receipt of the refund request .
Processing of return.
To cancel services and process a return, write to us at [email protected] or contact the support service at the phone number indicated on the site. We will confirm receipt of the return request by email to the address provided at checkout.
To process a return, be sure to inform us: name and email, specified when placing the order; name of the Service; order date; payment information; reasons for refusal of services, as well as other necessary information. You understand that if you do not provide the required information, we have the right to refuse your return and not process your application.
Consequences of refusal of services
If you request a refund within the specified time frame, we will refund you within fourteen (14) days of receipt of the request. For the refund, we will use the same payment method that you used when paying for the services. We will deduct from the refund amount all additional commissions of banks and payment systems related to the refund.If you did not use the services through no fault of ours or refused to use the services in violation of the terms and the established procedure, we do not reimburse the cost of such services.
Special conditions of refusal and additional guarantees of returnWe absolutely reserve the right to set other opt-out rules for individual Services or to provide you with additional guarantees of unconditional returns by publishing specific Terms of service cancellation on the product sales page.
10. The right to use content
We do not claim any intellectual property rights in the materials you submit to the Edhelp.me Services, including the Content. All content you upload remains yours. You may delete your Edhelp.me site at any time by deleting your account, we will delete your Content in accordance with our Privacy Policy. You retain ownership of all content you submit to Edhelp.me, including compliance of your Content with any applicable laws or regulations.
By uploading Content, you agree to: (a) grant Edhelp.me the right to display and store your Content: (b) allow other Internet users to view your Content; and (c) that Edhelp.me may at any time review all Content submitted by you to its Services. You acknowledge that in order to comply with legal obligations, we may need to review certain content submitted to the Services to determine whether it is illegal or violates these Terms of Service. We may also deny access to or refuse to display content that we reasonably believe violates the law or these Terms of Use. Edhelp.me has no obligation to monitor or review any content submitted to the Services by you or any other person.
Any ideas, suggestions, concepts, processes, techniques, questions, answers, code/scripts and other comments related to our services, site, service offerings, documentation or business that you provide to Edhelp.me will be owned by Edhelp .me and you hereby waive any claim you may have to title, compensation, monetary or otherwise for the provision of Feedback and Edhelp.me's use of your Feedback. You hereby grant Edhelp.me the non-exclusive right to use your trade names, trademarks, service marks, trade dress and logos to promote the Edhelp.me service.
If you delete content, delete your account, or these Terms of Use are terminated, we will be permitted to retain a copy, including archives, of your Confidential Information or any information associated with your account (including Content and personal information), if such retention is necessary to meet our legal and compliance obligations.
11. Responsibility
Terms
In case of breach of obligations by the parties, provision of inaccurate information during the conclusion or execution of the agreement, the parties are responsible in the prescribed manner.
We are responsible for:
— violation of the Terms and the procedure for providing services;
— violation of service delivery terms;
— provision of services of inadequate quality.
We are not responsible for:
— impossibility of providing services due to reasons beyond our control, including force majeure, disruption of communication lines, malfunction of equipment and software that is not owned by us;
— for full or partial service interruptions related to the replacement of equipment, software or other work caused by the need to support the performance and development of technical means (provided that the user is notified in advance);
— violation of the security of the equipment and software you use to receive services;
— loss of confidential information or its part, if it is not our fault;
— any damages of third parties that arose through no fault of ours.
You are responsible for:
— for the reliability and correctness of the registration and payment data specified by you in the process of registering on the website or placing an order;
— use by third parties of credentials used to access the Services;
— use of materials posted on the site or provided during the provision of Services for the purpose of their further resale, distribution or transfer to third parties;
— violation of the Terms of Service;
— violation of payment conditions;
— interfering with the operation of the site and available services or attempting to gain access to them by passing our instructions.
Limitation of responsibility
Our aggregate liability for any claim or claim is limited to the amount of defective or untimely service purchased.In case of violation by us of the terms of provision of services, our responsibility is limited exclusively to:
— by extending the terms of service provision, or
— provision of services in new terms until full fulfillment of our obligations.
Responsibility of our employees and agents
To the extent that our liability is limited or excluded, the same applies the limitation or exclusion of liability applies to our employees or agents.
12. Responsibility for the materials and content posted by you
Limitation of responsibility for posting content
You are responsible for the content and materials you post on our site while using Edhelp.me services. We are not responsible for the materials you post and do not track them.
Compliance with legal requirements.
When posting your own content, you are obliged to comply with the requirements of the legislation of the country of residence. In any case, the publication of content of a pornographic, sexual nature, promoting violence, sadism, discrimination, containing threats or defamation is prohibited.
In addition, your content must also not infringe the rights of third parties. This applies to property and personal non-property rights of third parties, including intellectual property rights (such as copyright and trademark and trade name rights). In particular, you are also obliged not to infringe the rights of third parties when posting comments/feedback, profile photos or any pictures you post.
We have the right at any time to remove or move any content posted by you if we determine that it violates the rights of third parties or the requirements of the law. If you violate these content posting principles, we have the right to send you a written warning and temporarily block your account and suspend the provision of services or terminate the contract unilaterally.
Damage compensation
If you violate the requirements of the Terms, you are obliged to compensate us for all losses incurred in connection with the satisfaction of claims of third parties (whose rights you violated). We reserve the right to make claims for losses and other claims, in the order of recourse.
13. Term or effectivity of the conditions
The terms are valid until modified or revoked by Avalon soft Ltd.Termination (revocation) of these Terms will not affect any legal rights, obligations and responsibilities that existed for you and Avalon soft Ltd and arose before the termination of the Terms.
14. Duration of the agreement
The agreement on providing access to the Edhelp.me platform / use of the site (site materials) is considered concluded for an indefinite period and is valid until terminated by you or us. The contract for the provision of services concluded in connection with the use of free services or the purchase of a prepaid package of services is valid until the parties fully fulfill their obligations.
The contract for the provision of services, concluded in connection with your registration of a paid subscription to the Services, is valid for the period of validity of the subscription and, in case of extension (automatic extension) of the subscription, it is extended for the period of the extension of the subscription.
15. Termination of service use
You have the right to stop using the site and services at any time without giving a reason. To stop using paid services, notify us by contacting the user support service at one of the telephone numbers listed on the site.
Please note that once you cancel the services (terminate the contract), you will lose access to all purchased content and available services. In the event that at the time of termination of the contract (agreement) you still have a valid subscription or access to the purchased package of services, any amount that you have paid towards the payment of services and Edhelp.me services will not be refunded, including the amount of the cost of actually unused services.
We reserve the right to terminate the legal agreement with you without reason, provided that we give you written notice no later than two (2) weeks before the intended termination date. In any case, the contract cannot be terminated before the end of the minimum paid subscription period or the end of the service term.We can cancel the agreement (agreement) concluded with you at any time if:
(A) You have breached any provision of the Terms (or have taken action that clearly indicates Your unwillingness or inability to comply with the Terms), or
(B) we are required to do so by law (for example, if the provision of services to you is unlawful or ceases to be lawful), or
(C) Edhelp.me ceases to provide the Services in the country where you reside or use the Services.
If you attempt to interfere with the operation of the site, servers and other automated systems of Edhelp.me or violate the Terms in a gross manner, or if we suspect that you have done so, we may suspend or completely block access to the site and services.
Unilateral refusal of the contract for valid reasons
Each party has the right to unilaterally withdraw from the contract for valid reasons. In particular, we have the right to cancel your account and terminate the user agreement or cancel your subscription immediately if you repeatedly violate the Terms of the Agreement or these General Terms and Conditions, and if you are in arrears for services.
16. Personal data
Please note that when using the site or services, filling out registration forms on the site, you agree to our Privacy Policy and give consent to the collection and processing of your personal data under the specified conditions. If you do not agree with them, stop using the site. We process your personal data in accordance with our Privacy Policy; you can always find the current version of the Privacy Policy on the website. These terms govern the collection, processing, use and protection of your personal data.
17. Changes to the terms and conditions of service
We reserve the right to change or supplement these General Terms and Conditions by posting a corresponding notice and a new version of the General Terms and Conditions on this page conditions. It is highly recommended that you check this page and the date of entry frequently recent changes indicated at the page.
If you do not object to the validity of the new Terms and Conditions, and continue to use the Services, the new version of the Terms is considered accepted by you. You understand and agree that your use of the Services after the changes to the General Terms and Conditions will be considered by us as your acceptance of these Terms.
If you object to the new version of the Terms, we definitely reserve the right to unilaterally withdraw from the contract in accordance with the established procedure.
18. General legal conditions
The General Terms constitute a complete legal agreement (agreement on the provision of services and use of the site / provision of access to the Edhelp.me platform) between you and the company Avalon soft Ltd, regulate the procedure for the provision of Services (with the exception of services provided on the basis of a separate written agreement, if any is) and completely supersede all prior agreements and understandings between you and Avalon soft Ltd.
The applicable law.
The relations of the parties are regulated by the provisions of the legislation of Ukraine and the Convention on International Sales Contracts.
19. Additional terms for organizations
At your request, this contract can be executed by the parties in written form, with a description of the special conditions for the provision of services of the Edhelp.me platform.If you are a legal entity (to avoid misunderstandings, the term "you") in relation to legal entities in these Terms means an organization), then the individual who has accepted the Terms on behalf of Your organization represents and warrants that it is authorized to act on Your behalf and has sufficient authority to accept the Terms on Your behalf.
20. Information about the service provider
The company Avalon soft Ltd., registered at Croatia, Zagreb, Ul. Pile 23, 10000
e-mail: [email protected]
